Fix a Website Problem by Texting Otto

The problem

Small website problems tend to get found by customers, not by you. A homeowner texts to say the “Request a Quote” button doesn’t do anything. A friend mentions your phone number on the contact page is missing a digit. By the time you hear about it, it may have been broken for weeks.

Then comes the hard part. You’re not sure what’s actually wrong, you don’t know where to fix it, and the person who built the site is slow to reply or long gone. A fix that should take five minutes turns into a week of back and forth, and the button stays broken the whole time.

How it works

1. You open your SCC Portal and text Otto the way you’d tell a coworker: “Someone said the quote button on the roofing page goes nowhere.” A screenshot helps but isn’t required.
2. Otto checks the page, finds what’s causing the problem, and tells you in plain words what he found, for example that the button links to a page that was renamed.
3. He proposes a fix and makes it on a preview copy of your site.
4. You open the preview, click the button yourself, and approve if it works.
5. The fix goes live and is saved in version history, so you can undo it with one click if needed.
6. If Otto can’t find a clear cause, or the fix touches hosting, payments, or custom code, he hands it to a person on our team and tells you that’s what happened.

Human checkpoints

Otto diagnoses and fixes, and you approve before anything changes on the live site.

• You confirm the diagnosis makes sense before work starts.
• You approve the fixed preview before it publishes.
• Anything that isn’t a clear, contained fix is escalated to a person instead of being guessed at.

We don’t let Otto push fixes on his own because “broken” is sometimes a matter of opinion, and an automatic fix to the wrong thing is worse than a slow fix to the right one.

What it doesn’t do

Otto isn’t an emergency response service for full outages, security incidents, or problems with third party tools like your payment processor or scheduling software. He can tell you when the problem lives outside your site, but he can’t fix someone else’s system. And if the issue is really a design question (“this page just feels off”), that’s a conversation with our team, not a quick fix.

Illustrative outcome

Imagine a home services company where a customer mentions the quote form isn’t working. The office manager pastes the customer’s message to Otto in the portal, gets a preview with the form pointed at the right inbox, tests it once, and approves. The fix is live the same afternoon, and nobody had to track down a developer.